Delivery & Returns

The tables below outline our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply).

Delivery charges are displayed in the delivery tab on each product page and will be made clear on the checkout page before payment is taken.

Standard delivery to the UK is FREE on orders over £45 and is only available on Standard products. This offer will be applied to qualifying baskets by entering the code FREEDEL45 at the checkout. This offer excludes products with bulky delivery charges and vendor direct delieries.

Standard UK Delivery also includes Northern Ireland, Scottish Highlands, Scottish Isles, Isle of Man and Isles of Scilly postcodes: AB, BT, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41

Typical delivery time windows: Monday-Friday: 08:00 - 19:00, Saturday: 08:00 - 18:00

For most orders, you will receive a text message update the evening before your delivery. You will receive a further text message on the morning of your delivery, providing you with a 2-hour delivery window.*

We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed.

Unfortunately, at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE).

The following areas are subject to extended lead times:

• Scottish Highlands & Scottish Isles: +7 days
• Isle of Man & Isles of Scilly: +2 days
• Isle of Wight: +5 days

Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.

Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 2.00pm for a small additional charge (delivery on working days only). Orders placed after 2pm on a Friday will be delivered Tuesday.

Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays.

A number of the items sold on our website are delivered directly from our suppliers; this is clearly indicated on the relevant product page. Lead times for these items do vary from 3 working days up to 10 working days. Selected suppliers will contact you directly to arrange a suitable day for delivery; this is highlighted on the order confirmation e-mail once your order has been placed.

Next Day and Click & Collect delivery options are not available on items delivered directly from our suppliers.

Please be aware that we currently cannot arrange for delivery of these products to the following postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, BT, PO30-41.

London Graphic Centre offers a Click and Collect service to all Ryman stores, as well as our Covent Garden Store.

If you choose to have your order delivered to your local store, you will need to spend a minimum of £20, with a £1.95 delivery charge and your order will be delivered within 5 working days (excluding Bank Holidays).

When your order arrives in your chosen store, we will e-mail you to advise that your order is ready for collection. Your order will be held in store for 7 days.

When collecting your order, to protect you against fraud, please bring the following items with you:

• Proof of Purchase – a printout of your order confirmation, confirmation email or Invoice.
• Suitable ID – Driving licence, Passport or a payment card.
• If you would like a nominated person to pick up the order on your behalf, they will require the credit card used to make the purchase together with proof of both their and your ID.

Please Note: Selected products are not available for Click & Collect. Products that are not available for Click & Collect are highlighted on the individual product page.

We deliver to the following Ryman Stores.

Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within thirty (30) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

You may not cancel orders for the following types of products:

• Electrical/Technical products which have been unsealed
• Customised or bespoke Products

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.

If you wish to return your item to London Graphic Centre, you can do so by one of the following methods:

Contact our Customer Services team: to contact our Customer Services team please click Contact Us  (Monday-Friday 9:00-17:00) or via email to: customercare@londongraphics.co.uk who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting customer services.

If you are returning the item under your 30 day right to cancel, then a collection charge will be applied:

• Products < 20kg: £7.50
• Products > 20kg: £30

If you are not at home when we try to collect we reserve the right to deduct from your refund or charge your credit card the direct costs to us of the failed return in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by our warehouse.  

Please return items to:

Returns Department
London Graphic Centre
16-18 Shelton Street
Covent Garden
London
WC2H 9JL

Whether you bought the product in store, online or over the phone, most of our products can be returned to the London Graphic Centre store. Please bring your order confirmation as proof of purchase. Please do not attempt to return large or heavy products. If in doubt of whether you should return a product to your local store, please contact customer services first.

If you are returning the item to the London Graphic Centre store, a refund for the purchase price of the product will be issued, less any relative discount applied to the original order.

If you are returning the item to the London Graphic Centre warehouse at your own cost, a refund for the purchase price of the product, along with any standard delivery charge of that order will be issued once the products have been received by London Graphic Centre. The amount refunded will be less any relative discounts applied to the original order. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund.

If you would like us to arrange a collection of the item, a refund for the purchase price of the product, along with any standard delivery charge of that order will be issued, less any relative discounts applied to the original order and less any collection charges. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund.

If your cancellation request is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will be provided with an RMA number and instructions when you contact us. Any FREE items included as part of the original order must also be returned in order to receive a refund. If any items are not returned, we reserve the right to deduct this from the value of the refund.

Any in-store purchases can be returned to stores up to 30 days after purchase. Should you decide that the product you have purchased is not required, you can return it to us, ensuring it is unused and in its original packaging, with the proof of purchase and we will be happy to offer you an exchange or a refund.

In the event that the product arrives damaged please take images of the damage and send these to our customer service team by email. You must contact our Customer Service Department within 48 hours of delivery, to contact our Customer Services team please click Contact Us (Monday-Friday 09:00-17:00)  or via email to: customercare@londongraphics.co.uk. We will then arrange for a replacement to be delivered and the damaged item to be collected.

If any product you purchase develops a fault within 30 days, we will offer an exchange, refund or repair as appropriate, in accordance with your legal rights.

If you believe a product is faulty, you should contact our Customer Services team, to contact our Customer Services team please click Contact Us (Monday-Friday 09:00-17:00)  or via email to: customercare@londongraphics.co.uk who will be able to arrange a collection for your item. Our policy on faulty products does not affect your statutory rights.

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

Your household batteries can be recycled. Simply drop your batteries into the London Graphic Centre store and they'll be recycled, helping to reduce the 20-30,000 tonnes of batteries thrown away in the UK each year.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

** please refer to your service provider for more details